Telkom your swrvice is disgusting

Dear Telkom, I am wondering if I had to pay my monthly installments to you guys like the service you give me, if you would be happy???? We have been waiting 2 weeks for my husband's nr to be ported. No one is getting back to us, the staff at the shops just shrug my request off as it isn't in their hands according to them. 2 weeks that we have been struggling. 2 weeks where my husband's nr isn't working because you guys are supposedly busy with the port. 2 weeks of no one getting a hold of him and losing business. Please can I have an answer on this port request ASAP. Super super annoyed and unhappy customer!!!! 😠 😡