Telkom, your service quality & the calibre of your staff - SUC****!!!!!

At approximately 9.34 am, the call center assistant terminated my call. The inquiry is about reference number 33528 logged on 03/09/2019. I have been without the landline service for approximately 3 weeks. The Telephne exterior cable is on the ground- snapped. I was informed that the reference number I have is not the same listed on the records and it was closed as being completed. On asking for the senior technical managers contact details, I was advised that they are not authorised to provide. I hope my call has been recorded. Upon enquiring the consultants name, the call was terminated. How are we expected to attract investment and provide improved living standards if this is the low calibre of service provided and the labour employed is even worse. Further, I will be billed for the period that I have not had use of the service.