Telkom #Your service has been interrupted

I've been a customer of telkom since 2017. Never skipped a payment and always tended to upgrade. Due to the reliability and great data deals.

But today 15 October 2024. I think is my last day with the network. Where contracts is concerned.

I went for an early upgrade on my one device and payed the Ballance or the remainder of my contract in cash at p&p with the reference provided on the 28 September 2024. R1520 to be accurate. And got my upgrade and was explained that on the 25th everything will be as normal. Today i received a sms from telkom which states as follows: Your service has been interrupted, plse contact the 8.ta call centre on 081 180. Regards 8.ta Team.

I called and the friendly assistant told me that i need to pay another R958 my account is exceeded. And even when i pay my line will only be restore in 24-48hours. I want to stress the part that i am waiting on an important call today and my SIM card is inactive. Im a delivery guy and cant even get in to my bank app due to their inconvenience and the mistake they made.

I am disgusted by your turn around time on these matters as this could be a matter of live and death and my number is unavailable.

This was a fault on your system.

Today u lost a faithful customer of 7 years.