MH
Megan H

1 reviews | Active since May 2011

22 Jul 2015, 12:35

TELKOM YOU SUCK

My Telkom & ADSL line has been down 3 weeks. I have been calling Telkom daily & I first got told that it was due to cable theft, then I was told that it was an exchange problem & that they are working on it. two weeks ago I was told that my line will be up & running in an hr. Yesterday I was told at 9am that my line will be working within the hr. Still no line. The technician Le Roux was to call me & come out on Friday 17th July, no call & no one was sent out. This morning I was told that another technician by the name of Jeremy Alexander is on his way to my home to fix the problem, so how do you send out a technician without making an appointment. I called back again to request that Jeremy be contacted & confirm an appoint for later this afternoon or tomorrow & when trying to explain to the agent, she became uptight & rep**** that she does not know what's going on, I then asked to speak to someone who can assist me, she then dropped the call. I called back again & spoke to another agent who tried to call Lynne Le Roux & he said she dropped the call, then he said he does not know as Jeremy & Lynne are not technicians. Now what !! <br> TELKOM PLEASE FIX MY TELEPHONE AND ADSL LINE

0
Replies (1)
Telkom
Telkom's reply22 Jul 2015, 15:13
Official
Hello mholliday,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided as soon as possible

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM127535

Regards
Luleka
Telkom Social Media Team