Telkom you suck!

Actually that should be no stars. I could not continue until I gave them a star rating. I have nt had a working Telkom line for 3 and 1/2 months. Lines are down and they say they are not going to replace them, they gave my neighbour a Telkom phone which operates through MTN fantastic but do you think I can get anything but supposed promises. Just to bore you I will add all my response from them on facebook messenger. that does not include all the emails saying the problem is fixed etc etc etc Jul 17th, 2:07pm Hello is there anyone there??????????????????????????????????//////// Call me ********** 236>>>>>>>>>>I will then know that I am getting through to someone Hello Hello Hello Hello hello hello, Jul 17th, 3:41pm Hello is there any one out there to help me????????????????/ Jul 17th, 9:22pm Hi Sorry for the delay I have escalated your fault to your local dispatch analyst,created - REF NO : 21966 for ********** 619 & REF NO : 21967 for ********** 161 for team to expedite ^JD Hi Hilary sorry for the delay I have escalated your fault to your local dispatch analyst,created - REF NO : 21966 for ********** 619 & REF NO : 21967 for ********** 161 for team to expedite ^JD Hi Hilary sorry for the delay I have escalated your fault to your local dispatch analyst,created - REF NO : 21966 for ********** 619 & REF NO : 21967 for ********** 161 for team to expedite ^JD Jul 18th, 12:03pm Soooo what does that mean, as nothing has been done so far this AM This is what I get when I go to the Telkom webstite and use the fault nmber that you send me!!!!!!!!!!!!!!!!!!111 Can someone please phone me on - ********** 36 and tellm me what the heck is going on Customer Reported Problem

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Logged 02-02-11 07:52

In Progress 02-02-11 07:52 Job Done 02-02-11 07:53 Resolved 02-02-11 07:53 Jul 19th, 9:42am Ok nothing nothing nothing, does nothing not make anyone want to repair my failt or at least take some interest in my problem Jul 19th, 1:57pm Hi, according the dispatchers the fault is linked to cable theft. They will be in contact to advise of a alternative solution. ^Frank Well why has nothing been done for the last2 plus months and I would like a time and date when the said dispatchers are going to get in touch with me, and what the alternative solution is. PLEASE REPLY SOONEST Hi Hilary, we do apologize for the delay. The pending fault reference indicates the fault awaits the next available field technician. We have further escalated with a request for urgent feedback regarding a possible ETA to resolve. Further available updates will be provided as soon as possible. ^Frank Explain to me what a field technician has to do with cable theft. My neighbours have had a portable phone delivered to them by telkom, where the heck is mine...........?......? I live in the country with a sick husband and I am at risk everyday as I have no means of communicating with FSMILY and friends. Ok I have cell phone, but do not always have prepaid, then eskom goes down and I cannot charge anything. I want telkom to do something very very urgently This is not my doing I did not ***** any cables, have always paid my bill on time, but why oh why cannot you do something for me?????? If I did not pay my telkom account you could cut me off!!!!! Telkom are sending my blood pressure rising Jul 20th, 4:23pm OK Npw I am getting seriously lissed off. another week has gone by and I am no closer to getting my telkom line sorted pout or OK Now I am getting seriously ****ed off. another week has gone by and I am no closer to getting my telkom line sorted out how on earth do I get any where What the heck is going on and Social Media Special forces, do not seem to beable to help me so who the heck can??????? Jul 23rd, 9:53am Hi, due to repeated cable incidents in your area, Telkom has decided to offer you an alternative solution. We have requested a consultant to contact you with regard to the wireless service. ^Frank Hi, due to repeated cable incidents in your area, Telkom has decided to offer you an alternative solution. We have requested a consultant to contact you with regard to the wireless service. ^Frank Frank you are not answering my problems andquestions, when is the consultant going to contact me?????? I will shortly go and take photographs of the cables, there is not theft the cables are here but have been hanging at all sorts of angles for months, I need this problem sorted this month I dread to think how much business I have lost due to telkoms inefficiency. OK Now I am getting seriously ****ed off. another week has gone by and I am no closer to getting my telkom line sorted out how on earth do I get any where What the heck is going on and Social Media Special forces, do not seem to beable to help me so who the heck can??????? . Chat Conversation End Type a message... Hilary Smith .. Jul 23rd, 1:48pm Hi Hilary, please confirm your contact number. ^Frank ********** 236 Thank you. ^Frank Jul 24th, 5:46pm And another day goes by and nothing, I phoned Devalt he cannot help me says that I must go to fault reporting, I have tried to phone our technitian on numerous occasions cannor get through to him. What oh what am I to do now. Jul 25th, 10:17am Hi Hilary, we apologize for inconvenience caused. Please kindly note there is no open fault under DN: ********** 161 and ********** 619. May you please inbox to use the affected number. ^Frank What on earth are you talking about I have not had a telephone since the beginning of May, you have been telling my I am being sorted out now you tell me there is not open fault, ref no, ********** 5, ********** 9, ********** 7. Somebody must sort this out NOW We have been having a discussion about this since the 13th of July, how can you tell me there is no fault reported against my number If you work for telkom and are as you say you are Social Media Special Forces, what on earth does this mean???????????????? I need to speak to anyone someone who can sort out my telephones Jul 25th, 11:26 HI Hilary, we do apologize for the delay. The pending fault reference indicates the fault awaits the next available field technician. We have further escalated with a request for urgent feedback regarding a possible ETA to resolve. Further available updates will be provided as soon as possible. ^Frank Jul 26th, 10:52am

You have a way of not answering my problems, and not doing anything to maake me feel that my problem is being sorted out Jul 26th, 4:59pm Hi,further updates will be provided.Terribly sorry for the inconvenience.^Frank You do not realise WHAT A INCONVENIENCE this is I get Vodacom prepaid, and non of my customers have me cell number you all seem to think that everyone lives in the city with all the conveniences, I live 70 mkms from the nearest town but this does not bother you, you get paid whether my phone lines are fixed or not Jul 30th, 9:32am HI Hilary, please be assured that we have escalated and further available updates will be provided as soon as possible. ^Frank You should be able to tell me something by now, this is a little bit like a game of tennis

Jul 31st, 9:02am I have tried every which way to get attention to my proplem but do you think I can get a straight answer. I have not had a working telkom ophone since the beginning of may. The lines are all over the fields, but you tell me it is line theft, how can it be line theft when the lines are still there. I will post pics of the lines shortly. This special services is a load of rubish a guy called Frank keeps replying to me but does not do anything. How on earth do I get this problem resolved, my neighbour was given a Telkom phone that works off MTN in the beginning of May, they told her that I would also be getting one that is nearly 3 mnonths and I still cannot reach anyone who can help me. ???????????????????/

Need help? We’ve got the answers! Inbox the #SocialMediaSpecialForcesTeam for help on any service enquiries, faults or more.

Telkom

I NEED HELP, WHY PUT THIS VIDEO OUT THERE WHEN YOU DO NOT HELP ANYONE FRANK WHERE ARE YOU???????????? Hi Hilary, terribly sorry for the inconvenience and frustration caused. According the fault ********** 3 they will not be replacing the damaged cables and will be in contact with all affected customers to advise of the alternate solution they will be providing. If you wish to, you may go to the closest Telkom store and they will be able to assist with the alternative as well. ^Frank fRANK YOU HAVE BEEN TELLLING ME THIS ALL THE TIME, YOU ACCTUALLY DO NOT UNDERSTAND MY FRUSTRATION. WE DO NOT JAVE A TELKOM STORE THEY HAVE TO COME TO ME, I AM 70KMS FROM SWELLENDAM THEY DO NOT HAVE A TELKOM STORE. TELKOM DELIVERED MY NEIGHBOURS #SOLUTION# WHERE IS MINE. ALSO WHAT HAPPENS WHEN THEY DO AT SOME STAGE GET ME A SOLUTION TO MY FAX LINE HOW WILL THAT WORK????????????????? I NEED MY SOLUTION TO THIS PROBLEM THIS WEEK, I HAVE BEEN WAITING SINCE THE BEGINNING OF MAY!!!!!!!!!!! YOU CAN SURELY COME UP WITH A ANSWER FOR ME AND PUT ME ON TO THE PEOPLE WHO ASRE SUPPOSED TO BE FINDING ME A REMEDY, I DO NOT SEEM TO BE GETTING ANYWHERE WITH SOCIAL MEDIA SPECIAL FORCES. ALL YOU CAN DO IS TELL ME IT WILL BE RESOLVED, WELL FOR GOODNESS SAKE RESOLVE MY PROBLEM NOW. NO MORTE EXCUSES Aug 1st, 10:57am The onlky number that I have got is for Devan. he now says he cannot hear me on my cell phone I must call from another number it is all delaying tactics I mudst have working telephone why send me a video clip that says frowning causes wrinkles let the telkom special forces help you he hahahahahah what help am I getting tell me, where is my alternative that you are promising?????????????????????????????????????? Why when I post on the Telkom page does it not appear, Aug 1st, 3:37pm OK am now getting seriously ****ed off, when oh when am i going to speak to a telkom voice, when oh when do i get a answer. Better still when oh when do I get a phone, it is niow 3 months since my phone went off the rails, this is tooooooooooooo much I need posititve answers. Aug 1st, 9:23pm Hi Daniel, WCDMA is another form of internet. When cable theft happens we replace it with that or LTE. Order pending means order currently in process as it is done automatically. Feedback to follow in the coming days. ^Frank I do not know who Daniel is but you have not been dealing with him you have been dealing with my, Hilary!!! What do you mean by FEEDBACK, is that not what you have been giving me in the last few weeks, is FEEDBACK another word for PROMISES, and PENDING, is feedback supposed to relieve frustration, so have you now escalated the problem, so that it I'd no longer pending!!!! Hi Hilary, The Social Media Special Forces are now recharging! The team will be back to help you with queries from 8AM-8PM Mon-Fri & 8AM-2PM Sat-Sun and public holidays. Please resend your message during our service hours for assistance Thu 2:35pm I do not know who Daniel is but you have not been dealing with him you have been dealing with my, Hilary!!! What do you mean by FEEDBACK, is that not what you have been giving me in the last few weeks, is FEEDBACK another word for PROMISES, and PENDING, is feedback supposed to relieve frustration, so have you now escalated the problem, so that it I'd no longer pending!!!! Type a message... HA HA order pending!!!!!!!!!!!!!!!! When oh when is the order being delivered????????????????????

I have now been waiting for repair since the beginning of May 3 months!!!!!!!!!!!!!! Why cannot i speak to someone, are there no humans working for telkom or are you all robots Mon 8:03am Hi,a service consultant will be in contact with you with any further updates.^Frank when oh when is this so called service consultant supposed to be in contact with me ??????? The laugh about this whole telkom debacle is that I got 3 messages on my cell phone over the weekend to say that fault number ......,..,. had been fixed he he he it seems like one department does not know what the other department is doing, PLEASE LET ME KNOW WHEN TO EXPECT THIS SERVICE CONSULTANT TO GET IN TOUGH OR RATHER I CASN SAVE YOU ALL TIME GIVE ME THEIR DETAILS AND I WILL GET IN TOUCH WITH THEM, THAT WAY YOU WILL GET ME OFF YOUR BACK Mon 10:36am OK please tell me how yo resolve my [problem. I have just recieved SMS's to say that fault numbers ********** 9, ********** 9, ********** 3, ********** 7 have been resolved!!!!!!!!!!!! and if the problem still persists to report them again, WHAT THE HECK IS GOING ON I CANNOT GET A PERSON TO TALK TO I AM IN TEARS HERE AS I DO NOT KNOW WHAT TO DO NEXT, I HAVE NOT HAD A TELEPHONE FOR 3 MONTHS AND YOU HAVE TOLD ME THEY ARE NOT REPAIRING MY LINE. WHY THE HECK DO I GET THESE SMS TO SAY MY OROBLEM HAS BEEN RESOLVED, IT IS JUST GETTING WORSE AND WORSE.

Tue 7:30am

Hi, Hilary. I am really sorry for the late reply. Comments on the fault state that due to repeated cable incidents in your area, Telkom has decided to offer you an alternative solution. If you have not been contacted yet, I would suggest visiting the closest Telkom store in your area, and have them check coverage for an alternate solution such as Fixed Line Look-a-Like. ^Frank What the heck Frank,we have discussed this . Do you not read the messages I send you??????? We live 70 km from the NEAREST TOWN AND THEY DO NOT HAVE A TELKOM OFFICE, WHOEVER IS OFFERING ME THE ALTERNATIVE SOLUTION I SUGGEST THWT YOU GIVE ME THEIR CONTACT NUMBER AND SEEN AS THEY DO NOT WANT TO CONTACT ME I CAN CONTACT THEM Tue 4:29pm I think you muust answer me with the contact details of the person who is going to sort my problem out 12:11pm FRANK ANSWER ME WITH A POSITIVE OUTCOME, i have been getting smss to say my problem has been solved. i have told them noway has mny problem been solved. they then send me a new fault reporting number. them the next day they send me a smss to they apologise for INTERRUPTION OF SERVICE!!!!!~! AN APLICABLE CREDIT WILL BE APP**** TO MY NEXT INVOICE/////// I WANT A WORKING LINE. I WANT A CONTACT NUMBER FOR SOMEONE WHO HAS A VOICE AND UI CAN AT LEAST SPEAK TO A PERSON I DO NOT WANT TO KEEP DEALING WITH A COMPUTER, I WANT MY LINE FIXED. WHAT GOOD IS CREDIT IF I DO NOT HAVE A PHONE, I AM LOOSING BUSINESS CAN YOU NOT SEE THAT DOES IT NOT WORRY YOU IT IS NOW 3 1/2 MONTHS!!!!!!

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