CM
Charmaine M

1 reviews | Active since Oct 2018

24 Jun 2019, 07:46

TELKOM YOU SUC****

Telkom Mobile has been authorised to debit my account for the amount of R139, the debit date is between the 20th - 21 of each month. In the month of May Telkom debited my account on the 30th May for the amount of R 139 as agreed however a few days after i receive text messages advising that if i do not pay my account they will stop my services etc. A few days after i receive my invoice i have been charged R 400 for the month of June which includes the initial fee as agreed as well as additional fees which do not make sense to me i called the call center and sent them proof that my account was debited by Telkom why is it that my account has been debited again howwever the dept which i have sent my bank statement to hasnt responded nor have i received a confirmation that the matter is being looked at. Over the weekend my account was debited R400 as stipulated on the invoice.

THIS IS NOT FAIR AND RIGHT THAT R139 WAS DEBITED FROM MY ACCOUNT BY TELKOM WHICH HAS THEIR REFERENCE NUMBER THAN IN THE MONTH OF JUNE MY ACCOUNT IS DEBITED AGAIN FOR THE AMOUNT OF R139.

SOMEONE EXPLAIN WHAT ON EARTH IS GOING ON AND REVERSE MY MONEY BACK INTO MY ACCOUNT IF THAT CANNOT BE POSSIBLE YOU WILL NOT DEBIT Y ACCOUNT FOR THE COMING MONTHS WHICH WILL TOTAL THE AMOUNT DEBITED.

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