Telkom you owe ME... not the other way around...pay up .

In Oct 21 when my Telkom Fibre line and landline stopped working, I was hugely inconvenienced due to working from home. I had to travel to the office amidst huge Covid infected numbers. I made numerous calls to Telkom but they did not resolve the issue. I was forced to consider another Service provider and thankfully was up and running in 3 days. I started the painful process of canceling my Telkom services. Service stopped in Oct and we were asked to pay until Jan '22 with the understanding that we'll receive a credit on cancelation. Every few weeks and then months I checked on the progress of the cancelation. These are the various references numbers received over 8 months !!! ***9 for cancelation of B*** ***3 for cancelation of Tin *** Suspension case ref ***6 Confirmation of cancelation ref number ***A At this point when I asked for my refund of the additional month's payments , I then received ***1 as ref for escalation to Credit management. I remained patient amd by this stage 8 months had passed since my request to cancel. In Aug '22 , I suddenly received an sms from Attorneys DC FOURIE advising that summons would be issued for non payment since Jan'22 . With all the proof of my ongoing conversations on the Telkom web chat site ... the Attorneys offered me a discounted payment. I am just disgusted and horrified at the theft and utter disregard to do the right thing. I followed all the instructions from Telkom and now instead of receiving my refund they're asking for more money.