Telkom, you need to clean up your act, your site, and your staff.

Why do the chats get disconnected before the customer has had the chance to rate the agent and/or repsond. Those ratings are important.

I took a screenshot because conveniently enough the chat service gives you the time of every message. I would be more than happy to forward it to your quality control department, if such a department exists. The agents do not give you time to type a response nor do they allow you time to view the information they send before disconnecting.

Telkom, I work in customer service and let me tell you, you have not only dropped the ball. You lost it. Make your website more user friendly, fix the bugs with your account page and most importantly, get your people in check. You are losing customers due to lack of competency in your CS.

I've been a Telkom customer for a long time (and probably will be for a long time). BUT. I know customers are difficult sometimes but really, train the staff to be positive. If the product is lacking but customers feel appreciated and important, they'll stick around. If the products and the customer service are lacking, you'll be done in a couple of years tbh.