Telkom, you'll be a customer for life because you can't cancel

<p>Hello, I phoned Telkom a few months back to find out how to cancel a line at our old property (now sold) - they told me that I need to send an email to ********** which would reply to me with a form I needed to fill out.</p> <p> </p> <p>Further, I then needed to complete that form and send it back to them and they would process the cancellation.</p> <p> </p> <p>I have sent the form on three occassions now and not received any feedback other than an automated response telling me that my mail was received.</p> <p> </p> <p>I am not sure if the line has been cancelled, I'm not sure what's going on.</p> <p> </p> <p>The long and the short of it... Telkom probably has a HUGELY SUCCESSFUL retention rate because they make it SO difficult to cancel with them.</p>