Telkom - you have a gem

I have been struggling with the deterioration on my Fibre line; taking a chance I upgraded my router. A few frustrating calls later I was talked through issues with a Telkom Internet Call Centre Technical Specialist. There were port issues plus the line was one of the first installed. Amid the good (+ the bad) a shout out to a gentleman that took the time to ensure that I was technically competent. We need more of these type of people who invest in customer service + reinstate brand values.