Telkom you guys really disappointed me!!!

WHY DO WE NEVER GET WHAT WE ASK FOR?!?!?!?!?!

About 3 weeks ago I migrate my Free me Unlimited package to a free me 1 Gig package. We went to a Telkom Shop in Centurion, and they assisted us very quickly with a the change of my contract, new number and new device. I was very impressed with the good service. We arranged with the lady that my cancellation fee will be deducted over a period of 6 months and she said they will deduct it in that manner. The end of September I paid my last instalment for my previous Free me Unlimited package. According to the lady at the Telkom shop she advised me that form the end of October the cancellation fee (divided in to 6 months) and my free me 1 Gig instalment will be deducted form my bank account. Today I received my new statement for the end of October and the amount they gave me at the shop is TOTALLY different. So we went back to the same shop and she couldn’t give me a explanation for this. I had to know its to good to be true. This was not the first, second or third time I had problems with you guy, and not even to talk about the call centres that can’t provide the same information twice in a row, Every time you phone in your consultants tells me something else. I’m sick and tired of your poor service, Telkom you guys really disappointed me and this will be the LAST time I will take out a contract with you. Will definitely support Vodacom or Cell C.