Telkom, you disgust me!

Can I please have an option to give zero stars? I’ve been a client at Telkom from 2015 and never had any problems, but Telkom is busy falling apart. Had to make a payment for my contract. Now the payment doesn’t reflect (after waiting 20 days for it to reflect) and disappeared into thin air and there’s NO help from anyone! Even the Telkom shops are absolutely useless and told me I must just wait for it to reflect. How long am I suppose to wait??? Call centre can’t see the payment although I do have a reference number and proof of payment. I emailed Telkom regarding this issue and even attached evidence but no response from them either. If you want to waste time, try calling the call centre as there’s no option to speak to a consultant as the options are taking you on a merry-go-round experience of uselessness.