Telkom - You be the Judge

Hi,

Let me allow you the consumer to make up your own mind about the service. I feel that the service that I receive has much to be desired. I have attached a timeline of events and reference numbers about my experience.

To date I am still not sure whether this service is in fact cancelled nor whether i will be reimbursed, nor am i getting any commitment from Telkom as to when this will this be resolved.

Account: ********** 83

Timeline: 16/04/2018 Order Number ********** 53 (Telkom Store Lakeside Mall) – I requested move from the then current address to an address in another suburb as I was moving house.

17/04/2018 Received Invoice ( ********** 30_929) for R806.01

20/04/2018 Services terminated at old Address without any notification

End April Debit order processed by Telkom and bank debited

08/05/2018 Incident number ********** (10210)– I enquired about move as there was no contact from Telkom – Telkom confirmed no services available and that services will be cancelled

15/05/2018 Dispute No. ********** 9 (10210)– dispute lodged for reversal for “No Service” as services were disrupted on 20/04/2018

17/05/2018 Received Invoice ( ********** 30_1166) for R806.01

End May Debit order processed by Telkom and bank debited

22/05/2018 TIN ********** : ********** 6 CP ********** 3087 : ********** 5 CP ********** 3087 : ********** 6 (10210) I was requested to do service cancellation on the online system and then reversal of charges will be done automatically. These were the reference numbers generated for cancellation of these services.

04/06/2 ********** 50119A – (10210) Cancellation of Telkom Line Escalation I sent all documentation and system generated reference emails for cancellation to email ********** as requested telephonically.

11/06/2018 Sent email to ********** enquiring about progress and no feedback received. - I called 10210 and was told that the matter was apparently escalated, no new reference number given was asked to use ********** 6 as reference. I was told that i need to wait for the final bill before this matter can be finalised.

14/06/2018 Received Invoice ( ********** 30_476) for R806.01. Bank account to be debited on 29 Jun 2018

15/06/2 ********** 8269 (Thulisile 10210) I enquired about the new invoice, and the progress on escalation. I was told that I just have to wait for back office to respond, that the matter was escalated by Menzi Magubane. Thulisile said that i could not escalate this further. She could not tell me when will this matter be finalised.

I POSE THIS QUESTION TO YOU THE CONSUMER - IS THIS SERVICE ACCEPTABLE? WOULD YOU DO BUSINESS WITH SUCH AN ORGANISATION? Lets face facts that we will at some point in time query something on our account.

TELKOM: Where to from here? I do believe that I have a grounds to approach ICASA on your performance i.t.o. End User Service delivery.