Telkom you are useless bullies

I canceled my ADSL and internet last year in November due to moving over to fiber. I even received a phone call from Telkom confirming that it was now canceled. Since Dec 2018 my account showed that I was in credit with Telkom. Yet I kept on making payments. However my integrated Sim was not working. When I queried that I was told that the system said I was in arrears.... They said they will escalate the problem to be fixed. This was in Feb 2019. In the mean time my wife had transfered her line and internet from Gordon's Bay to my address where my old ADSL line was. In March I received a account stating that I owe Telkom more than R 3500. I went to the store in Kenilworth on several occasions to get this matter resolved and nothing. After threatening not to leave the store after closing time they seemed to try to assist. Eventually they phoned me back and after a long explanation the guy said that he can see that I have been charged for stuff that was not supposed to be and he would escalate the problem. Don't know to whom: Maybe to our previous president ? Since with all the escalations nothing is happening. It's now almost a month again and Telkom ain't done nothing to fix my account. Then you want to bully people with your fancy lawyers and force us to pay interest for late payments. Telkom you are pathetic bullies..... Your query will be attended to. Your case number is ********** 8