Telkom you are the worsed provider

I am so blady fed up with Telkom. Ive been emailing an calling an swnding facebook messages and no response,to try an sort out my debit order that capitec froze. Now i get a sms saying to pay my arrears like *** man. Now its my fault im in arrears and thats Bull****. Its not my fault capitec has been freezing alot of peoples money. And when i try an get help from telkom no one even calls me back.