TELKOM, YOU ARE PATHETIC!!!

My data package bill always is kept to a minimum over the last 5-6 years and I only pay for the data package which is a standard amount. My bill in December was higher and now they are billing me double the usual amount for end of Jan and we haven't even gone through January yet! I called them and spoke to very inefficient, uninterested and rude call center people! I had to phone 4 times as each of them didn't know their job or I was given incorrect information. I was told that they will escalate the issue to their managers today and I still have had no call backs despite me stating it is urgent, what kind of service is this??? They also cleverly do not have any email for you to send complaints. They give you a useless Watsapp number which doesn't address your problem! They also told me I am being billed everyday for a subscription which I never asked for which is now running up my bill. They also said I have a high spend limit so Telkom decided to start feeding into that without letting me know that I can reduce that spend limit if I never need it. This is exploitations and pure *******! The Consumer Protection Act will be interested to know that Telkom allows other companies to get into their customers invoices and start billing them without their knowledge! This is so ******* as my contract is with Telkom and no one else! They owe me a refund! It is also questionable why did this suddenly start in December and not over the rest of the 5 years with them? Are they that desperate to ***** money in December? They also keep us on hold forever to run up our bills! I will not be renewing my contract with such a company.