Telkom you are Pathetic!!!

Dear Telkom<br> <br> Please explain when and why you feel the need to add products onto my contract without letting me know about it? Then you proceed to debit my account with these exorbitant amounts and not even provide me with the service you decided that I needed without even telling me!!!! <br> I took a cellphone contract with Telkom two years ago, which included 5GB of data. Upon renewal of my contract this year I took one that provided 500mb which I was fine with. Telkom has decided that because I had 5GB on my previous contract that they would just add on an internet bundle to my contract every month.<br> This was not discussed with me.<br> This is not in any contract I signed.<br> So why are you debiting my account?<br> I have tried numerous times to get this matter resolved. Telkom calls me yesterday to say my case is closed. When I questioned them about what it meant they couldn't even give me a straight answer. After a few follow up calls I get that they closed and resolved the issue (HOW??? I still don't know) and they only reason they called back was so I could rate their service! TELKOM YOUR SERVICE IS PATHETIC!!!Oh my account was debited this morning again! CANCELLING ALL MY CONTRACTS!