Telkom - you are ***********

I app**** for Telkom Unlimited Broadband in October. I was accepted and then heard NOTHING! After tweeting Telkom, I was put in touch with a lady who proceeded to do NOTHING! I have tweeted and am told continually that my complaint is being escalated - what does this mean? As 3 months on I have achieved nothing. From time to time someone will call me but as I work I have been on a call and they won't hold or call back. Today someone particularly rude called me and when I couldn't answer his question, he told me I am not working with him and slammed the phone on me. Is this what you teach your staff? Clearly you are not in need of customers. I have never seen such poor organisation and lack of any procedures in conducting business. Seeing as the decline in fixed line rentals will see a decline in your business, surely when people want to do business with you, you should take it more seriously and act more professionally. I am astounded at the incompetence of Telkom!