Telkom, you are disappointing me

You detected R3000-00 from my account. I explained that I did not receive the phone, I cancelled the contract. I spoke to a lot of your call centre people, I even spoke to your Key West branch in Krugersdorp (The manager knows me by name). But still Telkom detected the money. What is the problem...can you not do your job, stupid...what's wrong...I will never use Telkom...\Customer first...big joke..."Please take me to Court...I want to scream at the person that cannot do his/her job...where is the office of the person that bills me ever time after all my explanations."""