Telkom you are a disgrace

I am a pensioner and small business owner. My business is relying on emails and have had an issue with my outgoing mails for nearly 2 months now. I log a fault and when I follow up I am told it was solved. However no technical person visited me to resolve the problem. In the meantime the Internet service on Utrecht kzn has also gone down 2 weeks ago and it is still down. Shame on you Telkom Newcastle there are many businesses in Utrecht that rely on your services that is becoming non existent.