Telkom yet again slow and useless!!!!!!!!!!!!!!!

<p>Good day,</p> <p> </p> <p>Once again Telkom is slow slow slow slow slow slow slow slow slow sloooooooooooooooooooooooooooooooooooooooooooooooooooow.</p> <p> </p> <p>There is nothing good I can really say about the service anymore as in all honesty.</p> <p> </p> <p>Firstly, I app**** for a landline on the 20th January 2017, with installation generally taking about 7 to 21 working days. Then after calling the Telkom Musgrave Branch, the Store Manager, Mr Ivan Naidoo was extremely helpful and let me know that the installation date was set for the 9th March 2017 (34 working days from the date of installation. Mr. Naidoo then asked that a sooner date be given.</p> <p> </p> <p>On the 18th February 2017, an appointment for the 20th February 2017 was made. The installation technicians from Open Serve came through to install the line. After installing some parts of the line, the technicians said that for some reason the line was not working at my home but was fine at the exchange. (This is ridiculous, as in all honesty I had a working prepaid line until November 2016). The technicians then said that they will have to check the pole itself when the weather permitted as it was raining.</p> <p> </p> <p>I said ok, and what happens afterward? They said that they might not be the technicians that come back and that someone else might come to complete the installation, as they will not be able to come back tomorrow as they have other appointments already made.</p> <p> </p> <p>After the technicians left, no one from Open Serve had called to reschedule an appointment or to let me know what was going on. Instead, as usual, I had to call the Telkom call center on 10210. First I called yesterday afternoon, held on for about 20 minutes and got disconnected once someone answered, and the same thing happened when I called back.</p> <p> </p> <p>Then this morning I called, held on for about 15 minutes and got disconnected again. I called back and finally spoke to someone who was very friendly and helpful, and who said they cannot reschedule another appointment until Open Serve completes their side. That was a conversation which took another 20 minutes.</p> <p> </p> <p>Now I sit here waiting like a good dog for Telkom / Open Serve attend to the installation of my line. Wires were left bare and the installation left incomplete at my home.</p> <p> </p> <p> </p> <p>I am absolutely fed up with Telkom!!!!!!!!!!!!!!! Telkom seems to think that because they are the only service provider of landlines in the country that they can treat their customers like utter ****!!!!</p> <p> </p> <p>Do you think that people have all day and night to wait for Telkom to provide good service to those who pay for and wish to pay for it?? This is not the first time that Telkom has been unhelpful, slow and just downright horrible in terms of service.</p> <p> </p> <p> One lousy landline, that cannot be installed? Really????????????????????? Absolutely pathetic.</p> <p> </p> <p>I am tired of when asking for the email of the customer service manager or the manager of the Technical Services department that the consultants say that they cannot give me the email address.</p> <p> </p> <p>I want my landline, end of story.</p> <p> </p> <p>Telkom did not even have the courtesy to reply to my last email to ********** or to ********** <p> </p> <p>Kindly contact me on ********** 120.</p> <p> </p> <p>Thanks and Best Regards,</p> <p> </p> <p>- Mrs. K. Clive</p>