Telkom yet again....

How is it possible that an ADSL fault on a business line can not be resolved in more than 7 days.... Various calls to Telkom who was suppose to keep us up to date regarding an issue apparently in the West Rand on their lines.... As a business I will be charged for a full months rental but did not receive any service? Till today no feedback and our problem is not resolved, Thank you Telkom for forcing me to upgrade to another service and service provider, once again you seem to disappoint.