Telkom YET Again

So..... I went to Telkom store in Vanderbijlpark on Saturday to get the standard 2 year router renewal. This normally takes me 10 minutes. After I finally got to the counter I informed the lady that I want to get my router renewal. She then tries after probably an hour of attempts she tells me that the system no longer sees my previous contract as valid and that she will need to change the contract. I asked her if this will impact me and that I do not want to lose connectivity due to this. I was informed not to worry and that this is just to get me on a package so she can process the router renewal. I said ok fine lets do it.......... What a WRONG decision. After this I am down due to the fact that they changed my password on my account as they needed to change the package. Now I need to wait untill they can tell me what the password is.