ME
Maria E

1 reviews | Active since Aug 2018

22 Aug 2018, 10:14

Telkom ***?

*** Telkom?? I got your August 2018 Big Deal on 11.08.2018 @ R369.00pm. On the contract you must at least sign 3 times that the client must self manage data usage. You can either dial *180# and choose option 5. That service is permanently not available. Or you can download the app and register and do it through the app. But all you get there is that you cannot retrieve my info. How the hell must I setup my limit if your systems isn't working? Or is this a way of Telkom to ensure that your clients go over their limit - then you can get more money? This doesn't sound very legal to me. Putting the risk on the client for going over there limit but your systems are never working to allow me to setup my limit!!!!

0
Replies (2)
Telkom
Telkom's reply24 Aug 2018, 14:32
Official

Good day Maria E

Thank you for making contact with us.

I was unable to follow up on this query, as the affected no was not provided.

Please respond privately with the affected no, and we will look into this.
Your reference number AI***.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

ME
Maria E's update24 Aug 2018, 14:48
Reviewer Update
Sorry , mistake on my side ....... ***