BM
Bridget M
1 reviews | Active since Aug 2013
05 Jul 2018, 18:30
Telkom wrongfully locks account...AGAIN
My account was locked even though debit order had gone through and reflects on their. The call centre agent confirmed that the system showed that the payment had been made but my account status was locked. He assured me that he'd escalate the matter and have the status changed but a day later my account t is locked. This is really frustrating because this is the second time in less than a month this happens.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
14 Jul 2018, 09:17Good afternoon Bridget
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply14 Jul 2018, 09:17
Official
Good afternoon Bridget
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,