Telkom wrongfully listed me on Experian....5 weeks and still not resolved the issue

<p>Telkom listed me on Experian for non-payment of a LTE router which the contract was cancelled by me immediately after receiving it as I don’t have LTE coverage at my house. The router was picked up by Ram couriers on Telkom’s behalf and I have never received any documentation/Contract form them which makes sense because the contract was cancelled and the router returned to Telkom.I recently bought a house and only then I was made aware of the Credit Adverse Telkom placed on my Credit rating by the personal Banker at Nedbank.</p> <p> </p> <p>I have immediately(14/09) thereafter made contact with Telkom mobile and they confirmed that the contract was cancelled and escalated the case to the back office. Two weeks passed and I heard nothing. I then phoned Telkom directly as they handle Telkom Mobile’s accounts. Again the case was referred to the back office, this was done on the 26th September. I have spoken to numerous call centre representatives since then requesting them to clear my name from the Experian Credit rating services. Every time I am told that a Team leader will phone me to clear everything up but I never received the promised calls.</p> <p> </p> <p>Nedbank has in the meanwhile placed my Bond on hold because of this Adverse and requested a letter from Telkom confirming that the Adverse listing was done incorrectly and I was promised a Letter yesterday by Kate which Gladys(a team leader) would have e-mailed me to provide to Nedbank .When I spoke to Noktula today enquiring about the letter she once again said that she will escalate the case to the backoffice and that a team leader will phone me. Needless to say I again did not receive the promised e-mail nor the phone call.</p> <p> </p> <p>The original Case number is : ********** 7</p>