Telkom wrongfully cutting me off

I have been a loyal Telkom customer for over 5 years now so you can imagine the disappointment at their customer care. My account was wrongfully suspended on the day their debit order went off on my phone. There was no warning, no explanation no communication of any sense just disconnection. I have called their call center numerous times each day since then, and they’re all apologizing profusely for the error and “escalate the matter” but until now 7 days later no reconnection. I use my phone for my livelihood and so this week out of service is a huge knock to me and the blatant disregard from telkom is making it incredibly difficult to be patient. All I want is MY service that I have PAID for!!!!