Telkom: wrongful debit order after contact cancellation

Telkom has debited my account after i have followed the contact cancellation process properly. Your company has effectively ****** money from my account after my contract expired and was cancelled timely. I was told that Telkom would call me in 72 hours to resolve the matter and refund me. It's now been TWO weeks and still no call.

When i follow up i am issued a new case number because the previous consult did not properly detail the issue when i stated it. I WANT MY MONEY BAC**** Before i go report your company for wrongfully paying itself for an unrendered service