Telkom wrong Billing!

My cellphone contract expired and I opted not to change my device

An agent called me to sell me a FlexOn 6 )6GB)/8 (8GB), package I opted in for the FlexOn 8 (8GB) at R279 pm Top Up package. They put me on a completely different package Free Me (6GB) and the invoice, indicates an amount of R369.91! that is R90.91 more!!

I have been struggling to get help from Telkom for 2-weeks now to query and have this corrected.

1. Customer care number NEVER gets answered. 2. There is NO e-Mail option 3. All other platforms is a stupid Bot called Karabo that is not programmed to have a human being contact you and it CANNOT resolve the issue as there is NO Option for queries.