Telkom would rob you blind rather find an other organisation cause now im stuck.

I bought two Samsung 5G devices from telkom. It was a promotion. Just before Christmas I had the idea to buy a present for my father. The consultant opened the phone and switched both devices on and put it back in the box. I wrapped the black device and put it under the tree. The blue device I kept for myself. On Christmas day my father opened his present. I assisted him with his new device and all was well.

The device needed to be charged, that's where the problem started. I had to buy a charger. The device did not want to charge but the blue device charged. Telkom took the phone.

Two weeks later I receive an email and sms telling me I must pay a 1000.00 excess fee for the device. They knew the new device is insured so how convenient to say a new device has a crack so no warranty just *******.

I feel this is unfair as you look at the problems according to Admin plus it would be impossible for me or my father to damage this device 10 days after its bought. The device was more under the Christmas tree than being used. The device was faulty from the start. If the consultant took a charger and charged the device infront of me I would pay this amount with love, but this is not the case.

I feel this is unfair. I started with Telkom in October and have had just problems with accounts not correct and devices being faulty. Disappointed client and his father. *******