Telkom - Worthless Landline and online service

My dad is late and the landline account was not paid for a while as I did not receive a paper bill like I normally do. During all this time the phone has had issues since moving over to the wireless phones (absolutely worthless phone)! People try to call the landline and cannot get through at all. This was the biggest mistake that I made, moving over from the landline to the wireless line. Trying to get through to Telkom is literally impossible, the wait times are over an hour-long, even with agents dialing from home I don't understand how this service is not efficient, but I can understand why this is the case as Telkom is a terrible service no doubt. On the 3rd of June, I called up and spoke to Mikhayin Chetty, a really good agent and he advises that if I don't pay the R1376.63 my services are going to be cut off and at that point, my services were already cut off, so I did the responsible thing and paid for this however in order to make a direct payment I would have had to complete this on the online profile. So I created one and paid the amount via my credit card. The service came on finally and the next day went back off. I didn't think anything at that point however a few days passed and I still didn't have any service. Today, I then get a few smses from P&P Attorney's saying that I need to make payment for this bill, however this was already done and with no service. Called them up and the mentioned that I have to make a payment, I advised that this was already done, I sent them proof of the payment from my account because Telkom has deleted my online profile, conveniently. Telkom your service is absolutely *******, you are a worthless landline provider. With COVID that's going around having a landline that is working is important but it seems that you don't care, all you want is the money but forget about actually looking after your valued customers. When we really need you, you aren't there and that is very disappointing. I would like to understand what happened to the payment that I made under the online account under Ramdaw ***aram? I paid for this month but do not have service, am i getting a credit?