Telkom #worstcompanyofthedecade #nonexistantservicedelivery

I have been battling with Telkom since September. I had cancelled my smarthome package and moved over to fibre. All cancellation documents signed in store. I called in October to follow up only to be told that they had no record of the cancellation so I cancelled again Order No. : ********** 368A (03/10/2017) Called a few times to follow up and even had telkom call me to confirm that cancellation was not and they will be setting up my fibre line. By November this was still not done so I redid this order Order No. : ********** 31A (15/11/2017)

Since then I have been billed for both a fibre line, land line and smarthome package - my monthly bill should have been R1200 a month max but I have been debited with R1400 monthly and my account went up to R7k or so due to the smarthome package not being cancelled by telkom. I have spoken to many many people at the call center, emailed many supervisors/managers that assured me that the issue will be resolved as they know that the fault is on their side, but guess what - they have now suspended my services due to arrears which is actually not my fault as I have been overpaying for the service I actually subscribe to. I am beyond frustrated by their incompetence. Advice to anyone shopping for adsl/fibre or any internet connection - look elsewhere - Telkom is the worst company to deal with - service is non existent and when they say ' it has been escalated', that basically means that it will be ignored.