Telkom - Worst, worst, worst in the world...

Worst, worst, worst service & customer care in the world... I really don't even know where to start with this whole story, but anyway I feel that this is my only solution for the problem at hand.

I ordered a new mobile device & contract from Telkom on their website. On the 20th January 2021, I filled in everything, completed all forms, paid the money as requested & went through the entire tedious & long toothed process of theirs.

The deal I took was a Samsung S20 FE which came included with wireless Samsung earphones. The courier company, "Courier It", delivered the device on the 3rd of February 2021, almost 3 weeks later and with many call center calls & escalations later, I have my phone bill to prove. After opening the delivered package, I realized that ONLY the mobile phone was inside the big box. Thinking the earphones are inside the devices box, I opened to see, and you guessed it - NO EARPHONES.

I was immediately irritated & frustrated yet again by Telkom because it took me so long to organize the flippen delivery & now I have to organize my delivery for my damn earphones too! So after again, another sukkel with Telkom's "lovely" useless teams at the call centers, I eventually got a reply. The reply was that "we need to collect the device delivered & re-issue another device with the earphones as a package." They later informed me that "the courier company has been booked for the collection of the device. Please inform us once the device was collected & we'll re-issue the new package."

Now, I was okay with that but again I have to wait for my ENTIRE deal/ package to be delivered again & who knows HOW LONG it will take this time.

"Courier It" came & collected the device on the 15th of February 2021, handed me a sketchy looking POD that looked to have been filled in by a 5 year old & was off with the device around 10:00 AM, back to Telkom.

I then immediately informed the Telkom "consultant" about the collection & sent them the POD as well on the 15th February 2021. I sent a follow up email the very next day to find out about what's going on, but you guessed it again - absolutely NO REPLY regarding acknowledgement of my email, or receival of the device, or that my new package is to be shipped.

I'm now waiting to still hear from them & the useless teams at Telkom regarding my package. I am also without an amount of R705 ex. billed to me by Telkom for the initial month payment for the device & contract, but I haven't even had a device to use with the new contract.

At this point, I feel quite hopeless because I'm out of pocket thanks to them, I don't have my "promised" package, I will not be making contact with them anymore, they need to start letting me know what's going on. I have a supposed contract now which I am now supposedly "liable" for but I will not pay another cent over & I will reverse EVERY debit order until this is sorted out or my bank cancels this debit order connection.

Obviously I am disgusted by this whole situation because I have been with Telkom for many years now & received decent service & products, but I do not want to deal with Telkom or anyone who works for/ with them anymore.

I am at the point where I will be happy to write off the R705 ex. JUST not to deal with them anymore - it's utterly terrible & disgusting!

And I know some of you might think I am overreacting here because it's just earphones, but it's not about the earphones at all. It's about the fact that they do not deliver on what they promise/ market/ advertise to the people, which is extremely *********! And just wonder how many people also got caught with the same thing & just accepted it - How much has Telkom then basically "******" from the people? - I mean those earphones aren't one of the cheapest.

I do not & will never recommend anyone to Telkom again. I have drawn the line now with this sh***.

A word to whoever sees this from Telkom; Do not think that because you are a big company that you can take advantage of the people or manipulate people. No company is too large to collapse in an instant. As well, do not think your competitors are your friends in sharing the monopoly, they will happily take all your clients under your feet.