Telkom worst than Metrorail

First complaint on facebook 02/02/18 App**** for a cell contract on the 11th Jan'18. Amount of R499 on the 19th. 1st call to customer care 10213 to ask what's happening since I didn't have any feedback since after the 17th. The consultant them informed me that the phone is just waiting to be dispatched. On the 26th again - consultant said phone by courier but they don't have a tracking number. I was given a customer no, WL ********** 12001, to go to the courier. Called the courier - was informed that the parcel was never given to them yet. Called the call centre again only to be told that the phone was still at telkom. The reason that I wanted to change my provider was due to bad service and here I am a new client and the service that I received form you guys is disgusting. There is no words when you are being **** to by a service provider. No integrity at this company. Now at this point I'm fuming and I want solutions. The consultant apologized but said there was nothing he could do. I ask for the contract to be cancelled and for my money to be reimbursed since I really don't want to be a telkom consumer. I was told that I must wait till the phone gets delivered before I can cancel. Long story short, after x3-x4 calls a week, the courier company still haven't received the phone. i had a Waybill no for 2.5 weeks. still no call back by the manager after 2 weeks, another manager was supposed to call 2 days ago. ****ty service, no resolution, Don't go to telkom online store. Waste of mt money and time, no compensation for my airtime spend and still no phone. 14 day process that started 11/01/2018 and we are now well on our way to month 2. Disgusting