Telkom worst than anyone else??

I've reported my landline and internet fault on 17 November 2017. ( REF 104CTK201117)Fault was escalated early December (REF ********** ) and again in January (REF A ********** 3). No phone call/feedback/problem fix. This is a business line. You are affecting my business and productivity and have NO problem sending me bills. What happened to my application for fiber on 28/10/2017???? I've send my id number to the sales lady twice and still.......NOTHING. You should be ashamed. I pay my bills and you don't comply with your end of our agreement.