TELKOM WORST TELECOMMUNICATION COMPANY

Telkom is the WORST telecommunication company in South Africa. I am flabbergasted by the service received from Telkom. We app**** for wifi access through Telkom on their website and immediately received a sms informing us to pay a deposit and wait 21 days after payment. We paid the deposit immediately. Let me just say the banking details provided or the information on the sms is not very clear but nevertheless we paid the deposit. After waiting 21 days no one bothered to message or call us to say what the next step is. So, we called and was informed that we did not pay the deposit and must pay again. We sent proof of payment and back and forth phone calls to which you wait at least 15 to 20 minutes before you get to speak to someone on the other side. Eventually after now more than 21 days probably 30 days if not more, still no communication from Telkom so we decided to get in touch with their CEO office hotline who is just as useless wanted proof again of our deposit which we emailed again and then no further communication after that until we again communicate with them to be told that we have to wait another 21 days …..you ****ting me right……we refused because we already waited our 21 days. In between all of this at least twice a week we received a sms to say we must pay a deposit. A long story short eventually a technician came to fit the necessary modem etc., and the technician advised we call 10210 to have the wifi connected but when we called they requested a username and password … nowhere along the communication were we told that we would need a username and password but what makes this worse is that even though we dealt with the CEO office hotline and after attempting to get a username and password we were informed that the deal was cancelled!!!!! Now you tell me for “@$#%” sake after all that you just cancel the deal without informing us and still have no decency to inform us that it is cancelled and where to refund our money. Well done Telkom just well done. It’s been 2 and half months since paying our deposit and still no effort from your side to make things right……. We sitting with your flippen modem and no wifi access and no mention after providing you with proof of our payment that you require our bank details to refund us…… USELESS IDIOTS!!!!