Telkom: Worst telecommunication company

<p>Fault logged on 28th November 2016 - 173CRK281116, received acknowledgement SMS. No action, called numerous times and eventually logged fault again. Once again SMS received with same reference number as original stating already logged (Cool so fault still active but unattended). After 5 days (3rd December) now desperate. Informed call escalalated. Ref: no. 923623. We were informed to speak to Sitabiso on Saturday and Zolile the next morning - so far no communication after escalation. Called this morning Tuesday 6th December 2016 at +/- 10:00am - I was issued a NEW escalation ref no: after being passed around by operators. New ref: no. now ****14439. Unable to inform when technicians will be dispatched. </p> <p>The common thread with staff at the call centre was to try an TEST the line after being informed that the problem was burnt wiring due to a major lightning strike. They just dont seem to understand - my impression was that they were following a 'procedure'. This is very frustrating as I also use this ADSL service for my business. Unfortunately I have limited options and just need to bite my lip. I so wish they would privatise TELKOM SA. I wait but very little hope.....!</p>