Telkom, worst services

I received LTE land line device & the uncapped Wi-Fi services. I received these devices on August 25th. Since then u have had nothing but problems. The services have never worked for the entire 30 days +/- & more after receiving these devices. The hauwei router didn't come with a sim & the LTE device couldn't read the sim card it came with so from August 25th to September 25th I was sent from puller to post trying to resolve the issue but it never was, every customer service agent I dealt with assured me the issue was resolved & my services were active but nothing was ever done. I had 2 explain my scenario each & every time. On September 25th I was debited the full amount for each service which was never working in the 1st place. I then numerous had to get this resolved. I then finally got help & was assured the debit order will be reversed in 7 days. That was never the case. I then myself reversed the debit & went to the store & year again had 2 explain. I was told that I should not have to pay 4 services that never worked & me reversing the debit was okay. I now received my invoice & it reflects double the amount. If this issue is not resolved I will be escalating this issue & till then I will be reversing any & all debits telkom will make. Until 100% efficiency is made by telkom to sort this out