1 reviews | Active since Dec 2016
Telkom - Worst service providers!
<p>I experience continuous interruption of my Telkom landline and ADSL. I have been without Telkom’s service since 15 April 2017, prior to this there have been numerous events that have built up since 2016. Occurrences of this nature is more frequent and recently have been taking place on a monthly basis. There were times when I had to make do without Telkom for 3 months.</p> <p>I have been in contact with numerous consultants and each has a different story to tell. I even contacted the “CEO Customer Complaint” division and there too consultants have a different story each to tell. Many promise to call back after referring or escalating the matter, including the “CEO Customer Complaint” consultants, I still await these calls. </p> <p>I have been contacting Telkom on a daily basis, so you can only imagine my frustration, when no one is able to assist in resolving this matter. Cellphone and mobile data expenses have now “sky-rocket” spending over R4,000 since 15 April 2017, alone.</p> <p>This situation places extreme pressure on me and my family, where business projects and tasks cannot be completed on time, more so; on a household member who is currently conducting online studies.</p> <p>Is this how valued customers are treated? “with no care in the world”</p> <p>I would like to know how Telkom intents to resolve problem? Is there even a contingency plan in place?</p>
Hi
I have just received a sms from Telkom ,shortly after receiving a phone call, which I presume is from Telekom where the call was cut immediately upon me answering it. I called back and this number just continues to rings. The SMS reads "We tried to contact you on your cell phone..." In my view there is a difference in "trying to contact you" and allowing the other party the opportunity to proceed when answering / taking the call in comparison to making a call and cutting the call immediately when the other pary answers, so that your records can show that you have "called me". Kindly note, that my call log also shows that I have answered the call.
Is this the kind of approach that Telokm takes to resolving matters, pretending to care? My son also made three enquiries, i.e. Telkom Mobile upcapped LTE and to date still no response is received. We have conducted the necessary to seek solutions to this problem, however; Telkom is never promissing and merely, just does not care.
Hi
I have just received a sms from Telkom ,shortly after receiving a phone call, which I presume is from Telekom where the call was cut immediately upon me answering it. I called back and this number just continues to rings. The SMS reads "We tried to contact you on your cell phone..." In my view there is a difference in "trying to contact you" and allowing the other party the opportunity to proceed when answering / taking the call in comparison to making a call and cutting the call immediately when the other pary answers, so that your records can show that you have "called me". Kindly note, that my call log also shows that I have answered the call.
Is this the kind of approach that Telokm takes to resolving matters, pretending to care? My son also made three enquiries, i.e. Telkom Mobile upcapped LTE and to date still no response is received. We have conducted the necessary to seek solutions to this problem, however; Telkom is never promissing and merely, just does not care.