TELKOM - WORST SERVICE PROVIDER TO COME ABOUT

My mobile device was sent in for repairs on the 8th of October, I have not received any communication form Telkom at all with regards to the phone, where it is, is the repair complete, when and where it can be collected...NOTHING. I had to run after the store staff and constantly follow up and still they could not tell me anything, to put the cherry on top of the cake, they returned my patience with bad attitude and no will to try and rectify the situation. after emailing managers and higher authority.... still nothing... I was told maliciously by Simone Adams at the Clearwater store "talk to my manager, like I said, we are done".. still nothing... it have been over a month now... I am paying a monthly fee for....NOTHING !!!!