Telkom - Worst service provider in the country?

As per usual, Telkom service delivery probably the worst in the country. Had requested to relocate my fibre line to a new adress more than a month ago. Agent that helped me informed me that I needed to cancel my current line and get a new one which was done. Two weeks later I recieved a call from another agent requesting my address to initiate the new installation which was sent to the email adress provided. Weeks later and still no update, everything I call one Telkom help number, I get told to call another number, end up waiting for 20 mins at a time only to go to a telkom agent's voicemail??? I didnt even know that was possible. I walk into their stores to get help and they just simply tell me to call. Pathetic service across all their platforms. Not even that surprised as this is usally the service I get from Telkom.