Telkom worst service provider in SA

Account suspended due to one failed payment. All money outstanding deducted 29/01/2016. Account still suspended. Phoned in this morning. Manager promised problem will be sorted and account activated. Had to phone again. Told account will only be activated on 11/02/2016. How can it take more than 2 weeks for payment to show and why am I getting **** to and not assisted. I will not urge people to get account with Telkom. All names on system showing what I was told.