Telkom - Worst Service Provider Ever

I signed up for a Telkom fibre line in Jun 2022 for 2 years at R299 a month. Please note when I signed up I ended up with two accounts because of extremely useless call centre agents. thankfully I was able to cancel one. anyway since June 2022 Telkom have increased my subs twice. I am now paying R499 a month. Please note there was no notice sent about price increase or anything. subsequently I had an arrears amount which I needed to pay. I was told if I do via their portal it will reflect instantly - but after talking to about 5 different agents and emailing *** - I was unable to make payment via the portal. the portal just would not work for me. so I called back spoke to another agent - and my word those people are extremely useless at dealing with irate customers - or maybe just customers in general they put the phone down saying I am the only customer who has ever complained about the portal! I finally got someone whom I though was very helpful a Peter Mzikayise whom advised me that due to my issues he would assist me if I email the proof of payment to him, which I did. when I called back to confirm I was helped by yet another agent who then explained no will be able to assist me until payment reflects in their account - anything between 48 to 72 hours. that is how long I will be without internet. Telkom are an extremely awful company to deal with who have useless call centre agents and are exceptionally unhelpful. if there were negative rating of stars - I would have used that. For such a big company - they should have the money to educate their call centre agents to be kinder and more helpful not misdirect and lis and worse not care. I dealt with a mother lady named Ntakadzeni (not sure if spelling is correct) she was so extremely rude. what gets to me is Telkom just does as they please and we, the customers, suffer the consequences. most disappointing - one can only hope Telkom actually care what their customers think of them