Telkom Worst Service Provider ever

Since November 2019 I made numerous calls to telkom asking them to cancel my debit order due to a struggling business, but to no avail. On 05 February 2020 I again called advising them to cancell the contract because now business is not doing well at all. I was assisted by a wonderful person and I followed her instructions on the telkom web site. Their reply Hi Mr Small One of our agents will contact you within two to seven days. Please use the below case/reference number to follow up on your cancellation request. *** : ***4. This never happened. I called again and was asked to forward proof of that email. Nothing happened today my bank account that's dormant is still being debited and telkom is just not keeping to their word. Every call falls on dead ears and I'm being send from pillar to post. Telkom is the worst service provider ever to do business with. Quick to assist in making money not good in assisting their customers.