Telkom - Worst service provider ever

<p>In January this year we installed an ADSL line with Telkom. They never gave us a contract to sign, which we thought was strange but thought that it would be sent via email. My account was then debit every month so i assumed this must be for the ADSL line as i have no other contracts with Telkom and i didn't recieve a statemnet either. in April i was told that my account was in arrears, and this is when my fight with Telkom began....</p> <p>Telkom has been debiting me monthly for a telkom mobi account i never signed up for and not for my ADSL. i have phoned multiple times to get this mistake rectified but NO ONE seems to understand the issue so i have been pushed from pillar to post trying to get this issue resolved. i have sent MONTHS of bank statements to VARIOUS people and no one gets back to me or helps me with my query.</p> <p>Telkoms debt collectors have now started contacting me to pay back the outstanding fee but i refuse to pay for a mistake that was not my own and in any case the money i have been paying monthly for the mobi account (that i dont even have) can be used to pay for the outstanding ADSL account.</p> <p>Is there no one in Telkom who can sort out this query because i have been trying since April with no success and this is getting absolutely ridiculous now.</p> <p>All i want is for Telkom to close my accounts and use the telkom mobi account money i have paid to settle the ADSL account. then i never have to deal with them again as long as i live because this is BY FAR the company with the worst customer service i have ever had to deal with.</p> <p>My advice to anyone would be to stay as far away from Telkom as humanly possible.</p>