Telkom worst service provider ever!

Not only do you have to wait an hour for anyone to respond at their call center but they pitch up 4 days after complaint is logged, sit in their car and show you on their laptop there is nothing wrong with the internet speed but will get IT out on Monday. I work as an online tutor and haven't been able to work because of packet loss and low speeds. I wonder if Telkom is going to copensate me for the 6 days I've lost so far or if I loose my job because of them taking forever to fix this problemm.