Telkom - worst service provider by far

<p>My reference number: ********** 77 and escalated ***</p> <p>On 02 November I requested a line relocation. On 03 December a technician by the name of Tony came out to connect our line. He told us on the day this was not his forte and we needed a cable technician to come out and relay a cable as the line showed no connectivity to the actual telkom box outside the premises. Since then we had a new appointment date of 30 December 2016. I confirmed with a woman in the call Centre in 29th that they were definitely scheduled for the 30th but the address they had recorded was incorrect even though I had correctly entered the address when applying for the relocation a month earlier. She said if she changed the address it would reschedule the appointment so I told her not to and to just leave it. I waited the whole day on 30th and nobody pitched. When I phoned on the 4th january I was told there was no appointment scheduled. They then rescheduled a normal technician even though I had requested a cable technician and this technician was to come out on 11th. Once again I waited the whole day only to have to phone again and drive to a telkom branch to have it eventually escalated and rescheduled for today being the 16th. No cable technician was sent, only a normal technician by the name of Mbongeni who was very helpful although he said that there is nothing he can do to relay the cable and that Tony who arrived on 3 dec just "ran away from the problem" and that I would need to get a normal electrician to lay the cable and find the connection which could have been done a month ago had I known the severity of the situation and if I wasn't told by Tony that a cable technician FROM TELKOM was needed. This is unacceptable. There is a telephone point in my house yet there is no connectivity. Surely a cable technician from telkom should be relaying this cable and doing everything to find the fault? Now I have to wait longer for a line that I requested two months ago. Yet I've been charged every month since for a connection I don't have and I still have no line. Absolutely useless service provider. </p>