1 reviews | Active since Oct 2016

30 Oct 2016, 14:27

Telkom - Worst service provider!

<p>I have had the most terribble experience with Telkom thus far. I've opened my account with them in August 2016 for the I-Phone 6S on the Smart Plan 100 (At the time I signed contract a Gig data was also included in the package). I have not received any of my data the past 4 months. I went to the Menlyn branch numerious times with no conclution. I have also had to go in 3 times now to "acrivate" my debit order and then STILL it won't go off and I need to go make payment at the bank. My phone has been LOCKED now, I can't make or receive any calls it just keeps on saying my account has been locked. My payments are up to date and I have no luck getting hold of them on phone. I have been in to the branch almost weekly and have been sending mails. This is such a big furstration and I won't recommend their service provider to anyone.</p> <p>Jeanri Bolleurs</p>

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Replies (2)
Telkom
Telkom's reply01 Nov 2016, 14:17
Official

Good day,

We tried to contact you but your number was not available.

Your case ***9 is escalated to Collection for further assistance.

We apologize for the inconvenience caused. We will make sure your query is attended to.

regards

William

Telkom Social Media Team

's update09 Nov 2016, 17:53
Reviewer Update

Good day.

My account is still locked? How long will it take to resolve the issue?