Telkom worst service provider

On the 25th of August I made an incorrect payment to Telkom. I then requested that payment to be reversed by capitec. I was told it would take 14 days. On day 15, I was told it will not be reversed, instead I was given a number *** which according to true caller belongs to a Martin Potgieter. I tried to call this number several times and the phone was never answered. I then got in contact with Telkom on the 9th of September and I was told it will take 5-10 days for me to receive my refund. I then called in around the 13th to find out how far my request is and I was told that my case was closed and an sms has been sent requesting for proof of payment to a prepaid number that I stopped using when I took out my contract. I asked who added that prepaid number as my primary number on my business account and no one could answer me. I was then told that an email will be sent to the person responsible for my case with the proof of payment. On the 17th I called to follow up. I spoke to another lady who told me that the process was incorrect and she needs to open a new case. She did that giving me a new Ref no as well as updated my contact details. I requested to speak to a manager and was told the manager will call me back by close of business. The manager never called. I called daily from the 20th all the way to the 24th requesting to speak to a manager or someone from the billing team and I kept being told that I cannot be put through to a manager or anyone from the billing team but my case is being reviewed and there's no feedback. On the 24th I was told that my case was closed again because the proof of payment I sent was a screenshot so it cannot be processed which I later found out it was not the one that I sent. The proof of payment belonged to someone else. Again I did not receive any feedback I had to call in. I explained that the proof of payment I sent was not a screenshot but a pdf file sent to me from my bank. I was told they'll update the information and someone will get back to me. No one got back to me yet again. On the 27th of September I called and spoke to Bonisile Rikhotso who advised me that my payment is being processed and it will take 5-10 days to reflect in my account. She requested that I send her my proof of payment and she will send it to the person handling my case just to be on the safe side, I sent her my proof of payment. On the 6th of October I called in and I was told that my case has been closed again because of the screenshot. I then requested to speak to a manager. I was told that a manager would call me back which I refused and advised I will hold until I get contacted by the manager. The team leader Sandile Ndaba is the one that advised me that the proof of payment was not mine and he does not know how it got there but he will escalate the query. He then told me that I will not be able to hold on the line because the phone that he is using for work is about to die and he does not have a charger. I find that very belittling and offensive that a team leader who started his shift at 1pm has battery issues at 5pm and is doing nothing about it. Telkom has **** to me and treated me like nothing throughout this entire ordeal. Their neglegence has inconvenienced me greatly and they aren't even willing to compensate me let alone pay me back my money. I have been told that no one can transfer to anyone and no one has a direct line. I find that very difficult to believe for such a big company. The managers don't get back to you as they promised and when they do they prefer to lie to you than be honest. This service is pathetic. I will be cancelling my contract once this issue has been resolved and taking it to a service provider that can assist me when I ask for assistance as a paying client