Telkom: Worst service provided EVER

I cancelled my account on the 29.08.2018 (through the online portal). I was provided a dispute reference and noted that within a month I would be Telkom free (What a joke). On the 05.09.2018, a gentleman Steven calls me (during working hours). I inform him that I'm at work and should call back later however, I want to cancel my account (No where in their cancellation policy do they state that they require a voice confirmation from an agent). Steven fails to call me back however, on the 06.09.2018, Telkom SMSes me to confirm that may case has been resolved (I am of the belief that this means I'm finally Telkom free) . I switch to WebAfrica (do yourself a favour and move there - they GREAT) and continue my happy life with WebAfrica.

On the 05.10.2018 I am debited from Telkom!!!!! I spend numerous calls and hours on the helpline and email address links. Finally they inform me that Steven so graciously continued my contract (cancelling my cancellation request) because I was busy at work and asked him to call back later. I am yet to receive a call-back from Steven and have continued to be billed ! Pathetic service!

Do yourself a favour and stay CLEAR of Telkom!